Digitally Speaking

Dean Mitchell
October 24, 2017

Originally posted on Information Age, 18 October 2017.

Overspending on resources?

We can all agree, it’s nothing new. In fact, it’s an issue faced by business leaders almost every day. In our increasingly digital world, overspending on technical resources, alongside the human resources (or skills) to back them up, is common.

If you view over-provisioning as a necessary evil, you’re not alone. A recent independent study discovered that 90% of CIOs feel the same way, with the majority only using about half of the cloud capacity that they’ve paid for.

But, why pay for resources that you’re not going to use?

Well, it’s no secret that over provisioning on IT resources is better than the alternative. Understandably, you’d rather pay above-the-odds for ‘too many’ functional digital systems, than risk the outages associated with ‘too few’. A 2015 study by Populus discovered that almost a third of all outages on critical systems are still capacity related, proving that over provisioning is not the only problem here.

It can seem as if organisations are stuck between a rock and a hard place: do you spend thousands and thousands of pounds from your (already) tight budget and over provision, or do you make an upfront saving and risk becoming one of the 29% of companies experiencing business disruption, downtime or worse when the demand on your services exceeds the resources you have in place? How do you optimise costs without risking future, potentially devastating, strain on your resources?

Enter IT Capacity Management…

In a nutshell, IT Capacity Management gives you a snapshot view of all your business resources against the demands placed upon them. This enables you to ‘right-size’ your resources and ensure that you can meet current requirements without over provisioning and over spending.

The level of demand placed upon business resources is constantly fluctuating. That’s why Capacity Management models should run alongside your current operations as part of your ongoing business strategy. It’s one way to be proactive when it comes to resourcing.

However, it doesn’t stop there… Capacity Management also enables you to prepare your business for the future. It continually measures the performance and levels of use of your resources in order to make predictions, which will enable you to prepare for any future changes in terms of demand.

What can Capacity Management do for your business?

There are a number of benefits to having IT Capacity Management included in your company strategy. It gives you visibility of your entire IT infrastructure, including all physical, virtual and cloud environments. The importance of this should not be underestimated; it can enable you to:

● Optimise costs. It’s simple- if you have a clear view of all your resources, you can see where they’re not required, which means that you won’t feel the need to purchase them “just in case”. Capacity Management can be seen as a long-term investment- especially given its ability to predict future trends based on current performance.
● Easily adjust IT resources to meet service demands. With the ability to see exactly which of your services are being placed under the highest amount of pressure in terms of demand, you’ll be able to adjust your business plan accordingly to relieve some of that pressure- allowing you to even out the playing field by ensuring that one service area isn’t being drained whilst others are idle. You’ll be able to add, remove or adjust compute, storage, network and other IT resources as and when they are needed.
● Deploy applications on time. You’ll be able to reserve IT resources to be used for new applications when needed, resulting in a faster time to deployment.
● Reduced time and human resources spend. Imagine the hours being spent by your employees to plan and calculate capacity usage and availability. By implementing a real, ongoing plan which can run in the background, you free up more time for your employees to pursue higher value tasks.

Capacity Management solves the age-old problem of optimising costs for today’s CIOs. While this has always been a priority for organisations, our new digital landscape has redefined its meaning and its importance. Working habits and IT business structures have evolved to include mobile working, shadow IT, unimaginable amounts of data and complex technological advancements that need a certain skillset to deploy. Therefore, it is impossible to view everything simultaneously and manage all resources accordingly, unless you deploy the correct tools and have the right strategy in place.

Capacity Management should be a key element of any business strategy. It’s a model built for your business’ resourcing needs, both today and in the future.

If you’d like to find out more about the Capacity Management and Cost Optimisation services that Logicalis provides then, contact us today

Sara Sherwani
September 27, 2017

Throughout history, I don’t believe we’ve ever seen as much change as we do in the world of Technology! Just to think that in 10 years’ time we’ ve had more iPhone releases than Henry VIII had wives.

Taking a page out of some of tech giants books, be it Apple to Salesforce, it’s clear that innovation is at the centre of what enables the industry to move at the pace it does. It would be fair to say that 3 major trends currently dominate the industry:

1.Service, service, service – Many big players in the hardware product space recognise hardware is fast becoming a vanilla commodity. You’ve got a number of vendors such as Cisco, Oracle, Ericsson, Nokia, HP scrambling very quickly over a number of years to enable value added services on top of the hardware to increase margins.

 “Services are enabled by the specific knowledge, skills and experience you bring to the table which often drives business value through improved margins.”

Sometimes when I think about how you can build your brand of service that you deliver to customers, I like to compare it to food (one of my favourite subjects).

What keeps you going back to your favourite restaurant? Let’s take for instance McDonalds. It could be the quality of the food, but ultimately you KNOW you will get a fast, efficient service and a smile when they ask ‘would you like fries with that?’. The point being, it’s the trusted customer experience that underpins successful services, remember this bit – I’m going to allude to this part later on.

2.Business process design driven by cost reduction, optimization and automation – Ultimately, we use technology to enable us to make our lives simpler. Traditional IT has become so entrenched in complexity and with that has come high cost. Many businesses of all sizes are certainly looking at their balance sheets with scrutiny and seeking to utilize the benefits of IT innovation to gain a competitive advantage. The principles of globalisation, business process optimization and automation are all relevant now as we transform traditional IT to achieve the ultimate goal of simplicity.

3.Data driven customer experience being an investment for the future – Products in the world of data analytics are booming as businesses recognise the power of data in enabling intelligent business decisions. Some proven examples of boosting business value are how Telcos are using customer location data to pinpoint relevant marketing text messages.

Imagine you’re at the airport, where intelligent systems will pick up your location and send you a text to see if you want to purchase international data plan while you’re away. So instead of sending you random marketing messages, geo-location marketing becomes targeted and relevant. Through this intelligent marketing Telcos have been able to generate 40% more revenue than expected in that portfolio.

Keeping up with the pace of change within the industry can be overwhelming, unless you harness the key themes that I mentioned earlier which will be sure to relate to business value. Contact Logicalis today to learn how you can implement an agile business model and use its benefits to increase your business value.

Andrew Newton
September 8, 2017

Shadow IT is not a new concept, but certainly is a big issue for many organisations today. Companies of all sizes see a significant increase in the use of devices and/or services not within the organisation’s approved IT infrastructure.

A Global CIO Survey  found that IT leaders are under growing pressure from Shadow IT and are gradually losing the battle to retain the balance of power in IT decision-making. The threat from Shadow IT is forcing CIOs to re-align their IT strategy to better serve the needs of their line of business colleagues, and transforming IT to become the first choice for all IT service provision. However Shadow IT continues to apply pressure to many CIO’s and IT leaders who do not have clear visibility of the use of Shadow IT within their organisations and therefore cannot quantify the risks or opportunities.

So is Shadow IT a threat to your organisation or does it improve productivity and drive innovation?

Based on Gartner’s report, Shadow IT will account for a third of the cyber-attacks experienced by enterprises by the time we reach 2020. However, some customers have told us:

  • “Shadow IT is an opportunity for us to test devices or services before we go to IT for approval,”
  • Shadow IT allows us to be Agile and use services that IT don’t provide so we can work more effectively

One of the most important aspects of Shadow IT is of course the cost. What are the costs to the business from the hidden costs of a security breach, potential loss of data and for those with regulatory compliance requirements, the possibility of large fines and loss of reputation in their respective markets?

With an ever changing and expanding IT landscape and new regulations  such as the General Data Protection Regulation (GDPR) coming into effect in May 2018, managing and controlling data whilst ensuring complete data security should be top of the priority list. Therefore understanding the key challenges of Shadow IT is fundamental in order to manage it effectively.

Shadow IT – The Key Challenges:

    • Identifying the use of Shadow IT
      Arguably the biggest challenge with Shadow IT is visibility within the organisation. How can IT leaders see who is using or consuming what and for what purpose? If you can’t see or are aware of it, how can you manage it?
    • Costs of Shadow IT
      Controlling costs is impossible for Shadow IT spend if there is no visibility of what is being used. Not just the direct Shadow IT purchases present a challenge but the consequences of a security breach as a result of the use of Shadow IT in fines, reputation damage and future loss of business.
    • Securing the threat to your business
      One of the biggest areas of concern and quite rightly is the security threat to the business from the use of non-approved IT sources.  Not only does this have the potential to add to the organisation’s costs but also could result in the loss of data, again with the potential risk of considerable fines.
    • Managing Shadow IT without stifling innovation
      The wrong approach to managing Shadow IT, such as the “total lock down messaging”  can send signals to the organisation that IT are controlling, inflexible and  unwilling to listen with the possible result of driving Shadow IT under ground and in cases actually increase its use , thus increasing risks and costs.

Shadow IT is a complicated issue, but your response to it doesn’t have to be. Contact us to find out how we can help you manage Shadow IT, be forward thinking and fill the gaps within the current IT infrastructure.

Scott Reynolds
July 12, 2017

£170m lost on the London Stock Market just over a week, and untold damage to the “World’s Favourite Airline”. That’s the cost within the UK to the International Airlines Group, the owner of British Airways, after BA’s recent ‘Power Outage’ incident.

“It wasn’t an IT failure. It’s not to do with our IT or outsourcing our IT. What happened was in effect a power system failure or loss of electrical power at the data centre. And then that was compounded by an uncontrolled return of power that took out the IT system.” Willie Walsh (IAG Supremo) during a telephone interview with The Times.

Willie has since inferred that the outage was caused by the actions of an engineer who disconnected and then reconnected a power supply to the data centre in “an uncontrolled and un-commanded fashion”. Could this then actually have something to do with the IT outsource after all, and did a staff member go rogue, or was it down to poor training and change control…?

For me what this highlights is the need to place greater emphasis on availability and uptime of those systems that support critical parts of a business or organisations services and offering. Along with robust processes and automation where possible to minimise the impact of an unplanned outage.

All businesses should expect their systems to fail. Sometimes it can be a physical failure of the infrastructure supporting the data centre (Power, UPS’s, Generators, Cooling etc.). It can be the power supply itself. Computing, Storage or the Network equipment can fail. Software and systems can suffer an outage. Plus it can also come down ‘Human Error’ or poor maintenance of core systems or infrastructure.

Coping with a Power Failure

Even if you have two power feeds to your building, and even if they’re from two different power sub-stations, and run through two different street routes, those sub-stations are still part of the same regional and national power grid. If the grid fails, so does your power. No way around it, except to make your own. Power Surge’s are handled by monitoring the power across Cabinet PDU’s, Critical PDU’s, UPS’s, Generators & Transformers, while assigning Maximum Load to all cabinets to make sure that we do not overload our customers systems.

Recovering from a Disaster

Recovering from a disaster is something that all organisation plan for, however not all have a Disaster Recovery (DR) Plan as there are some that consider High Availability (HA) to be more than sufficient. However HA only provides a localised system for failover, whereas DR is designed to cope with a site failure.

The challenge with DR for many of our customers is the cost;

  • First you need to prioritise which applications workloads you want to failover in the event of a disaster.
  • Second you need to purchase and manage infrastructure and licensing for these workloads with continuous replication.
  • Third you need a 2nd location.
  • Fourth you need a robust DR plan that allows you to recover your workloads at the 2nd location.
  • Then lastly (which is considered harder) you’ll need to fail back these services once the primary site has been recovered.

This can be an expensive option, but this is also where things like Cloud DR-as-a-Service can help minimise any expenditure, and the pain associated with owning and managing a DR environment.

Reducing the impact of an outage

Minimising the impact of any form of physical failure should be a priority over recovering from an outage. Workflow Automation can help a business maintain uptime of applications and services. This can be defined as a policy where services can be moved to other systems locally, or all services can be re-provisioned to a DR location or a DR platform in the event of outage caused either by a power issue or human error. Helping a business minimise the risk and the impact of outage.

I’ll let you come to your own conclusions as to whether British Airways should adopt a robust change control, automation or DR policy. Logicalis can assist and provide you with a number of options custom to your particular needs so that you are not the next press headliner.

Jorge Aguilera Poyato
December 13, 2016

Morpheus, in one of the most iconic scenes of the Matrix trilogies said, “You take the blue pill, the story ends. You wake up in your bed and believe whatever you want to believe. You take the red pill, you stay in Wonderland, and I show you how deep the rabbit-hole goes.”

Let me ask you something, what about taking decisions like the one offered by Morpheus based on additional information that can be used to evaluated better the two options? Would that influence Neo to change his mind on the decision made?

According to the Harvard Business Review (www.hbr.org) many business managers still rely on instinct to make important decisions, often leading to poor results. However, when managers decide to incorporate logic into their decision-making processes, the result is translated into better choices and better results for the business.

In today’s digital world, it’s difficult to ensure the integrity of mission critical networks without a detailed analysis of user engagement and an understanding of the user experience.

HBR outlines three ways to introduce evidence-based management principles into an organization. They are:

  • Demand evidence: Data should support any potential claim.
  • Examine logic: Ensure there is consistency in the logic, be on the lookout for faulty cause-and-effect reasoning.
  • Encourage experimentation: Invite managers to conduct small experiments to test the viability of proposed strategies and use the resulting data to guide decisions.

So, the big question is, would it be possible to introduce these three elements into the tasks assigned to the network manager?

The answer is ‘yes’ provided the manager is given the opportunity to integrate with network data that carries the context of users, devices, locations and applications in use and then given the opportunity to mine this captured data to gain insights into how and why systems and users perform the way they do.

Fortunately, the limitations of traditional networks can be overcome with the use of new network platforms providing in-depth visibility into application use across the corporate network, helping organisations to deliver significant, cost-effective improvements to their critical technology assets. It achieves this by:

  • improving the experience of connected users
  • enhancing their understanding of user engagement
  • optimizing application performance
  • improving security by protecting against malicious or unapproved system use.

According to IDC, “With the explosion of enterprise mobility, social and collaborative applications, network infrastructure is now viewed as an enterprise IT asset and a key contributor to optimizing business applications and strategic intelligence,”.

For companies facing the challenge of obtaining deep network insights in order to improve application performances and leverage business analytics, Logicalis is the answer.

Logicalis is helping their clients with the delivery of digital ready infrastructure as the main pillar for enhancing the user experience, business operations and taking secure analytics to the next level of protection for business information.

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