Digitally Speaking
digital transformation

Tim Wadey
March 19, 2018

What is your approach to Digital Transformation and is your business structured for it?

 

All modern companies are looking at digital transformation, and the key decision they need to make is whether to “become digital” or to “do digital”. “Becoming digital” is deciding to turn the whole business or business unit digital, re-engineering from the ground up to take full advantage of the benefits of technology across the value chain. “Doing digital” implies taking specific processes, maybe a customer interaction or a B2B transaction process, and making it digital. Depending on which of these options a business chooses to take, the approach and qualities of the Digital Transformation function will change.

Digital transformation has grown as a concept over the last few years, but in general, is taken to mean building additional business benefit on the data and data processes that a business owns. This can mean finding efficiencies through process improvement and automation, new opportunities buried within the value of corporate data or new digital routes to market. A full transformation embraces all of these and more; the emergence of a connected environment, now known as IoT, is opening new opportunities with every technological development.

Becoming Digital: starts with a solid digital business culture

If a business has chosen to “become digital”, the leadership team needs to embrace the objective and fully support the change initiative. That said, the scale of investment and impact of the programme means that a single point of oversight is essential. In some businesses this might fall to a CIO, in others a Chief Digital Officer, however, these leaders will need support from a team with excellent project and technical skills. In addition, the cultural change will require consideration throughout the process. Probably the most critical attributes that the transformation leaders will need to have are a clear vision of what digital looks like, the skills to understand how it will be delivered and, most importantly, the drive to sustain a multi-year transformational programme.

In many ways, the Digital Transformation Officer will have to lead the senior team through this programme, and these qualities combined with the soft skills to enable this leadership will eventually determine the success of the programme. This role is well suited to an interventional style – enabling the business to focus on BAU while the digital programme is delivered in a defined manner. There have been well-publicised initiatives similar to this in major UK retail banks and across industries, like the airlines, where all aspects of customer interaction have become fully digital.

Doing Digital: requires greater focus on technical skills

Alternatively, if the choice is to “do digital”, the transformation challenge is much more bounded. In this case, the challenge is more to do with having the technical understanding and project management skills to deliver tightly defined digital projects. While these transform the particular process involved, they do not require wholesale change across the business. For most organisations, this will be the chosen option as there is less risk and disruption in such an iterative approach. We are seeing programs like this often linked to IoT initiatives across our customer base.

Clearly the CEO will take a close interest in any of these initiatives, however with the choice to “become digital” he or she is betting the company and as such will want the transformation leadership to be part of his senior team and empowered to drive the vision to a conclusion. In choosing to “do digital”, the CEO contains the risk to particular areas and should use his management team to direct these initiatives through a skilled and technically able programme manager. Whatever the approach, there will be a material cost and the benefits realisation after go-live needs to be driven and measured with similar control and vigour.

No matter what direction you choose to take, speak to one of our experts to help you through your digital transformation journey.

series of padlocks on brick wall, data privacy related words on the rights side

Tim Wadey
January 28, 2018

Data Privacy on the spotlight!

Data Privacy Day may not be an official holiday for your IT department, but it definitely should remind you that you need to focus and do more to protect confidential data.

The Data Privacy Day was first introduced in 2009 by the Online Trust Alliance (OTA) in response to the increasing number of cybersecurity attacks and data privacy breaches, emphasising the need for effective data protection regulations and transparent processes for collecting and using personally identifiable information (PII).

Examples of PII that fall under data protection regulations are:
• Name;
• Social Security number, full and truncated;
• Driver’s license and other government identification numbers;
• Citizenship, legal status, gender, race/ethnicity;
• Birth date, place of birth;
• Biometrics;
• Home and personal cell telephone numbers;
• Personal email address, mailing and home address;
• Security clearance;
• Financial information, medical information, disability information;
• Law enforcement information, employment information, educational information

If one considers the sources that PII can be collected from and how many new are added on a daily basis – big data, the internet of things, wearable technology – it is easy to understand why data privacy has become increasingly challenging. And let’s not forget the ransomware attacks, which are the latest major data privacy challenge.

Despite the size of the recent ransomware attacks, the majority of organisations still don’t have structured processes in place to prepare themselves and keep confidential data safe. Although there are effective steps for protection against ransomware threats, their number has significantly increased and companies delay to announce in fear of negative publicity.

In order to stop such actions from happening and improve the current data privacy practices, the European Union is introducing the General Data Protection Regulation (GDPR) taking effect in May 2018. This is the biggest shake up of data protection laws in the last 20 years.

What is GDPR?

GDPR is the latest set of regulation law framework across the EU that aims to increase data privacy for individuals, and gives regulatory authorities greater power to take action against businesses that breach the new data privacy laws. GDPR also introduces rules relating to the free movement of personal data within and outside the EU.
In particular, GDPR involves:
• Obtaining consent for processing personal data must be clear and must seek an affirmative response.

• Data subjects have the right to be forgotten and erased from records.

• Users may request a copy of personal data in a profile format.

• Parental consent is required for the processing of personal data of children under the age of 16.

As a result, organisations need to be extremely aware of these changes as they can face very strict fines in the cases of non-compliance. Can your organisation afford to be fined up to £20 million for failing this data privacy regulation or 4% of annual global revenue, as required by the new General Data Protection Regulation?

 

24% are unaware of the incoming data protection legislation, while one in three companies believe that GDPR isn’t relevant to them.*

Get Started with a GDPR Readiness Assessment

In response to the fast approaching data protection regulation, Logicalis UK Advisory Services team have developed a GDPR Readiness Assessment that will allow us to help you understand and frame your thoughts on your journey to compliance.

The Logicalis GDPR Readiness Assessment will help you answer a key question – Where am I on my journey to data privacy compliance, today? By investigating elements of your organisational landscape, we will produce an ‘as is’ assessment, where we will be able to gauge where you are on a standardised maturity curve, considering all things around cybersecurity and data protection.

Get in touch with our Advisory Services to discuss how we can help you in your journey to GDPR Readiness.

 

 

*London Chamber of Commerce and Industry, https://www.londonchamber.co.uk/news/press-releases/one-in-four-london-businesses-unaware-of-new-data/ 

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